DOLPHIN CARES

The Dolphin Company introduces Dolphin Cares
It´s a new comprehensive program of protocols and communication strategy

The Dolphin Cares strategic pillars focus on its guests, associates, and business partners, as well as the communities where it operates and animal welfare.

The new protocols of The Dolphin Company are applied from the beginning of the experience through the interactive programs and in all its facilities worldwide.

The Dolphin Company, the largest park operator in Latin America, with 25 years of experience and more than 12 million guests, unveiled its new comprehensive plan of protocols and communication strategy: ‘Dolphin Cares’. As its name implies, it promotes care and attention in all facets of the operation, safety, and health addressing COVID-19.

PROTOCOLS

In addition to the authorities’ hygiene regulations, the following protocols stand out:

Preventive
measures

Check In and
registration

Interaction
programs

Restaurants and
food courts

Recreational
Activities

Safety and
Salvage

We have taken different actions that allow us to provide greater safety and hygiene to our visitors, despite the fact that we have always maintained high standards of hygiene in our operation, the current situation has led us to include new measures in our protocols. As they are:

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Ask guests to have been healthy 14 days prior.
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Temperature log for all staff members and visitors.
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Antibacterial gel dispensers and sanitizing mats will be available.
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Visitors will receive basic safety and hygiene guidelines prior to their visit.
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Frequent cleaning procedures on all high contact areas and surfaces.
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All guests must complete the digital self-declaration questionnaire.
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Application of social distancing.
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Associates will wear face masks and gloves.
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The social distance must be maintained according to the signage marked on the floor.
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The temperature of the guests will be taken.
Check in ad registration
Only a family member will register.
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Everyone must wear face masks in this area (Mandatory use from 2 years).
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Social distancing will be respected.
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The marine mammal specialist: Will use a plastic mask during the program and will avoid physical contact with the guests.
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A single family member will write down their entire group (Properly sanitized pens will be provided).
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Behaviors involving contact with the guest’s face are temporarily suspended.
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Antibacterial gel will be provided to guests prior to entering the water.
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Any interactive program will be a maximum of 6 people (Only if it is a family it can be up to 8).
  • Mandatory use of mouth guards for all restaurant and cafeteria staff.
  • Mandatory use of gloves for personnel who have contact with plates, glasses and tables.
  • Tables and chairs will be sanitized each time they are vacated.
  • Buffet bars, box bars and other common areas will be sanitized every 15 minutes.
  • Staff will serve the food as the guest requires so that he doesn’t have contact with the food in the buffet.
  • The buffet bars will be protected by acrylics.
  • Capacity will be reduced in floors.
  • Healthy row spacing will be applied for buffet boxes and bars.
  • The capacity of amusement games to maintain social distance will be reduced.
  • After each cycle, cubicles, helmets, harnesses, etc., will be sanitized by spraying sanitizing solution.
  • For tires and other items used on slides, they will be sprayed with a sanitizing solution before each use.
  • Operators of recreational activities (zip lines, extreme activities, snorkeling, amusement games, slides, water rides, etc.) will wear face masks and leather gloves (where applicable).
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Lifeguards will act only if necessary.
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In case of having to provide first aid to a guest, the paramedic will wear protective glasses, gloves and face masks at all times.
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After each program, life jackets will be sanitized.
null
In water parks at the entrance of the slides or water attractions there will be antibacterial gel dispensers and for the row of our slides, points will be placed so that the guest respects the social distance.
null
The lifeguard will regulate the flow of people in the pools. The guest will be asked to respect social distancing at all times.

PROTOCOLS

In addition to the authorities’ hygiene regulations, the following protocols stand out:

Preventive measures

We have taken different actions that allow us to provide greater safety and hygiene to our visitors, despite the fact that we have always maintained high standards of hygiene in our operation, the current situation has led us to include new measures in our protocols.
As they are:

  • Preventive measures
    Ask guests to have been healthy 14 days prior.
  • null
    Visitors will receive basic safety and hygiene guidelines prior to their visit.
  • dolphin cares
    All guests must complete the digital self-declaration questionnaire.
  • null
    Temperature log for all staff members and visitors.
  • null
    Frequent cleaning procedures on all high contact areas and surfaces.
  • null
    Application of social distancing.
  • null
    Antibacterial gel dispensers and sanitizing mats will be available.

Check In and registration

  • dolphin cares
    Associates will wear face masks and gloves.
  • temperature of the Guests
    The temperature of the guests will be taken.
  • null
    Everyone must wear face masks in this area (Mandatory use from 2 years).
  • null
    The social distance must be maintained according to the signage marked on the floor.
  • Social distance
    Only a family member will register.

Interaction programs

  • social distancing
    Social distancing will be respected.
  • Preventive measures
    A single family member will write down their entire group (Properly sanitized pens will be provided).
  • null
    Antibacterial gel will be provided to guests prior to entering the water.
  • The Marine Mammal Specialist
    The marine mammal specialist: Will use a plastic mask during the program and will avoid physical contact with the guests.
  • null
    Behaviors involving contact with the guest’s face are temporarily suspended.
  • Social distance
    Any interactive program will be a maximum of 6 people (Only if it is a family it can be up to 8).

Restaurants and food courts

  • Mandatory use of mouth guards for all restaurant and cafeteria staff.
  • Mandatory use of gloves for personnel who have contact with plates, glasses and tables.
  • Tables and chairs will be sanitized each time they are vacated.
  • Buffet bars, box bars and other common areas will be sanitized every 15 minutes.
  • Staff will serve the food as the guest requires so that he doesn’t have contact with the food in the buffet.
  • The buffet bars will be protected by acrylics.
  • Capacity will be reduced in floors.
  • Healthy row spacing will be applied for buffet boxes and bars.

Recreational Activities

  • The capacity of amusement games to maintain social distance will be reduced.
  • After each cycle, cubicles, helmets, harnesses, etc., will be sanitized by spraying sanitizing solution.
  • For tires and other items used on slides, they will be sprayed with a sanitizing solution before each use.
  • Operators of recreational activities (zip lines, extreme activities, snorkeling, amusement games, slides, water rides, etc.) will wear face masks and leather gloves (where applicable).

Safety and Salvage

  • Social distance
    Lifeguards will act only if necessary.
  • null
    After each program, life jackets will be sanitized.
  • null
    The lifeguard will regulate the flow of people in the pools. The guest will be asked to respect social distancing at all times.
  • null
    In case of having to provide first aid to a guest, the paramedic will wear protective glasses, gloves and face masks at all times.
  • null
    In water parks at the entrance of the slides or water attractions there will be antibacterial gel dispensers and for the row of our slides, points will be placed so that the guest respects the social distance.

WE REMAIN COMMITTED

As always, to offering safe and unforgettable experiences for all our guests. Our international certifications, including
the recently obtained Safe Travels, guarantee that we exceed the standards and protocols of safety, hygiene, and
well-being.

Our outdoor facilities and the ample spaces that characterize them, will allow us to comply with the security and
social distancing measures that are now also part of our habitats protocols.